We collect personal information from you, including: 

 

• Your name and contact details. 

• Video footage within our stores. 

 

We collect your personal information in order to: 

 

• Send marketing communications about products, specials, and promotions. 

• Protect our staff and customers from aggressive behaviour and unlawful activities. 

 

We may share this information with: 

 

• Mailchimp, to improve communications and engagement with customers. 

• Auror and the Police for maintenance of the law. 

 

Providing your contact details is optional. However, if you choose not to provide this information, we may be unable to send you promotional materials or communicate special offers or prizes. 

We take all reasonable steps to ensure the personal information we collect is protected against loss, unauthorized access, disclosure, or any other misuse. 

 

We use third-party providers to store and process data. We ensure these providers meet our privacy and security standards. For example, Microsoft and Mailchimp have adequate security and privacy safeguards in place to protect any information they hold on our behalf. 

 

• CCTV Footage: We retain footage for 10 days, after which it is securely deleted. 

• Contact Information: We retain personal contact details for as long as necessary to fulfill the purposes for which it was collected. 

 

Your Rights: You have the right to: 

 

• Ask for a copy of any personal information we hold about you. 

• Request correction if you believe the information is inaccurate. 

• Request deletion or restriction of your personal information where applicable. 

 

If you’d like to exercise these rights, please contact us at privacy@couplands.co.nz  

 

Social Networking Services: We use social networking platforms such as Twitter, Facebook, YouTube, and Instagram to communicate with customers. These platforms may collect personal information for their purposes, and may track your usage if you’re logged in to these services while browsing our website. We encourage you to review their respective privacy policies, as their use of your data is independent of ours. 

 

MailChimp: We use Mailchimp to deliver our newsletters and promotions. For details on Mailchimp’s privacy practices, please refer to their privacy policy. 

 

Microsoft: We use Microsoft M365 to store and process personal information. For more details, read Microsoft’s privacy statement.